Terms of sales

Clauses applicable to all customers

1. Unless otherwise agreed and expressly accepted by both parties, these terms and conditions of sale are applicable to all contracts concluded by the seller and any buyer, consumer or professional, wishing to make a purchase via our website.
2. The acquisition of a good or service through this site implies an unreserved acceptance by the buyer of these terms and conditions of sale.
3. The products and services sold are listed in the catalog published on our website. Each product is accompanied by a description. The photographs in the catalog are provided for information purposes only and are not of a contractual nature.
4. The price indicated on the site or the invoices is only for the process of the services and the delivery of the goods described therein. In the event of any changes whatsoever, the seller is authorized to modify the initial price in accordance with the changes that have occurred.
5. The buyer who wishes to purchase a product or service must necessarily place an order online giving all the references of the products or services chosen, acknowledge having read the present terms and conditions and having accepted them.
6. All invoices are portable and must be paid within 15 days of their dispatch.
7. Any complaint relating to services provided or deliveries must, under penalty of being declared null and void, reach us by registered letter within 8 days of receipt of the invoice.
8. Any invoice not paid 10 days after its due date will carry, by right and without prior notice, a late payment interest of 5% per month started. In addition, any reminder sent to the customer who has not paid one or more invoices in full may be invoiced 15€ per reminder, without prejudice to any bailiff’s fees which will also be charged to the customer.
9. Failure to pay an invoice on the due date shall render all sums due immediately payable, regardless of the payment facilities previously granted. In addition and in the event of non-payment of one or more invoices by the customer, the seller reserves the right to terminate any relationship with the customer at the latter’s expense. This termination may be accompanied by an indemnity to be paid by the customer of 15% of the unpaid amounts.
10. The customer acknowledges that the goods delivered remain our property until full payment has been made, plus any interest and costs. However, the risks are borne by the purchaser as from the delivery. If eight days after the sending of a registered letter including a formal notice, the payment has not been made, the goods must be returned to us immediately, at the expense and risks of the customer who is obliged to do so on simple request.
11. Products and services are sold within the limits of stock availability. In case of unavailability of an item, the buyer will be informed by email as soon as possible. He will have the possibility to wait until the stocks are renewed (in case of temporary unavailability) or to cancel the order of the unavailable items at no charge. In the latter case, the sums paid will be fully refunded as soon as possible.
12. In the online sales process, we are only bound by an obligation of means so that we cannot be held liable for any damage resulting from the use of the Internet network and online payment such as loss of data, intrusion, viruses, disruption of service, or other unintended problems.
13. All personal data necessary for the processing of an order is stored by us and may be passed on to companies with which we or our supplier collaborate when such communication is necessary for the processing of the order.
14. Except in the case of hidden defects, any complaint relating to the goods supplied and services provided must, under penalty of being declared null and void, reach us by registered letter within eight days of receipt.
15. The customer shall compensate the seller for all collection costs, including attorney’s fees and expenses and technical advice, which we would have to incur as a result of a breach by the customer of any of its obligations under these general terms and conditions.
16. The customer acknowledges that he has been properly informed of the quality, the instructions for use and the specific properties, if any, of the goods purchased and, unless otherwise agreed in writing by both parties, acknowledges that these goods are not intended for any use other than their normal use.
17. The present general terms and conditions are governed by Belgian law and any eventual litigation will be the exclusive competence of the courts to which the seller is subject. However, the seller may waive the present jurisdiction clause and, if he prefers, cite before the competent authority under common law.

Clauses applicable to consumers